Question 1

Do I need to install anything?

Accepted Answer

No. The online till runs in any browser, on a laptop, a tablet or a phone: sign up, add your items and start selling. Qovah Desktop is there for a counter that must keep selling without the internet, and tills you add later join the same business with the same menu, team and numbers.

Question 2

What does a free start include?

Accepted Answer

Every new business gets 14 free days of Cloud Growth the moment it's made, with no card and nothing to choose: the online till, every till in step, up to 3 branches, customers shared across them, consolidated reports and nightly backups. You can take real mobile money and card payments on it, on the same terms a paid plan has — a verified payout account and our approval of the business, which is a person's decision and not instant. WhatsApp ordering isn't part of it, because it isn't released yet. When the 14 days end without a plan, the business stops selling and is kept as it is: choose a plan whenever you're ready and carry on where you left off.

Question 3

What happens when the internet goes?

Accepted Answer

Both tills keep working, in different ways. The online till holds the sale and its receipt in the browser you've already signed in on, and sends it as soon as the network is back. Desktop keeps selling offline on covered versions after its one online activation. What needs the internet is the part that needs us: taking a mobile money or card payment through Qovah, and redeeming loyalty across branches.

Question 4

Can I take mobile money?

Accepted Answer

Yes, two ways. From the till, send a mobile money prompt to the customer's phone for them to approve with their own PIN (MTN, Telecel or AirtelTigo), or show a QR code that opens a payment link they pay by mobile money or card. You can also record a payment taken on your own phone or terminal with its transaction ID, counted separately when you close the day.

Question 5

Who pays the processing fee?

Accepted Answer

Your customer, by default, so the full price of the order reaches you. Qovah adds nothing of its own; the fee is Paystack's, who process the payment. The checkout shows the customer what they'll pay, that fee included, before they pay it. If you'd rather carry it yourself, turn it off in online order settings on either till, and it comes out of what settles to you instead.

Question 6

Does my customer get a receipt?

Accepted Answer

Yes, the moment Qovah confirms the money is in, not when a browser claims it is. It goes by email to the address they gave, and in WhatsApp where they ordered there. It lists what they bought as they confirmed it, any offers and taxes, delivery, the processing fee where it was passed on, how they paid and where the order is going.

Question 7

How does the money reach me?

Accepted Answer

Straight to your own bank account or mobile money wallet: Paystack settles to it and Qovah never holds your takings. Setting that account up takes your Qovah Cloud email and password rather than a till PIN, every change is recorded, and we only ever show its last four digits. Live payments start once we've checked the business and its payout account. Refunds take a manager's or owner's PIN, and Paystack can take up to 10 business days to get the money back to the customer.

Question 8

What does Qovah cost?

Accepted Answer

Cloud Starter is GHS 179 a month or GHS 1,790 a year for one branch; Growth is GHS 379 or GHS 3,790 for 3; Business is GHS 899 or GHS 8,990 for 10. A year costs 10 months. Growth and Business add branches at GHS 99 a month or GHS 990 a year each, up to 20 in total. Qovah Desktop is GHS 599 once for one computer and GHS 199 once for each extra one, with 12 months of updates and lasting use of the versions it covers. Subscriptions renew by card; cancelling keeps your access to the end of the period you paid for, and a failed renewal has seven days of grace. Hardware and setup are quoted for your store.

Question 9

What happens to my business if I stop paying?

Accepted Answer

It stops selling, and it's kept. Your items, your team, your customers and everything you sold stay exactly as they are, and buying a plan picks up where you left off, whether that's a week or a year later. A business that has ever sold anything keeps its records for good once a plan ends, because for a shop that only ever used the browser till we hold the only copy. A business that signed up and never sold anything is cleared up after 90 days, with a week's warning first.

Question 10

Can I run more than one branch?

Accepted Answer

Yes, from Cloud Growth: 3 branches are included, Business includes 10, and both can add more up to 20 in total. Every branch shares one menu, one team and one set of numbers, and you can read them together or one at a time. Starter covers a single branch and doesn't take branch add-ons. A branch that's been offline may not have sent its latest sales yet, and reports say so rather than quietly leaving them out.

Question 11

Do my customers need an app to collect points?

Accepted Answer

No. A member is found by their phone number at the till, and their points go up with what they spend and come off as money against a later order. There's nothing for them to install, sign up for or carry.

Question 12

Can my staff use it?

Accepted Answer

Yes. Add managers and cashiers with their own PINs on either till. Cashiers sell; voids, discounts and closing the day need a manager's PIN, and every sale keeps the name of whoever took it. Taking someone off the team keeps their name on what they already did.

Question 13

Does it work for my kind of business?

Accepted Answer

Qovah sets itself up for restaurants, cafés and bakeries, retail shops, supermarkets, salons and spas, and other services like repairs, laundry and printing. The screens and the words change to suit: menus or products, orders or jobs, customers or clients.

Question 14

Where is my data, and is it safe?

Accepted Answer

On Cloud it's backed up every night and kept 30 days on Starter and Growth, 90 on Business, and you can restore from a backup. Desktop keeps its sales in a folder on your own computer, backed up daily and whenever you close the day, and you can copy a backup to a USB drive or a cloud drive folder. Staff PINs and owner passwords are hashed and kept in your computer's own credential store, outside the database and its backups.

Question 15

Which computers does Desktop run on?

Accepted Answer

macOS 12 or later (Apple silicon and Intel), Windows 10 or later (64-bit), and Linux: a .deb for Ubuntu, Debian, Mint and Pop!_OS, and an AppImage for the rest. The online till needs only a browser.

Question 16

Why does my computer warn me when I install Desktop?

Accepted Answer

Qovah's installers aren't code-signed yet, so macOS and Windows ask you to confirm the first time you open it. The install guide shows the two clicks it takes. After that, Qovah updates itself from Settings › Updates.

Question 17

What's coming that isn't out yet?

Accepted Answer

Storefronts, where customers order from your own page and pay for themselves; ordering on WhatsApp, and an assistant that takes those orders for you; tills for tablets; and an app for owners to run the business from a phone. None of them are released, so nothing on Qovah depends on them today. Coming soon says what each one is, and you can ask to be told when it lands.

Question 18

Can you set up the hardware too?

Accepted Answer

Yes. Tell us about your store and we'll get the printers, cash drawer, scanner, computer and power backup it needs, and set them up with Qovah. Hardware and setup are quoted separately from the software. If you already have some of it, we'll work with that.

Every way your customers buy from you, in one system.

One system, from the first tap to the last cedi.

Sell

Get paid

Know your customers

Run every branch

Built for here.

Cedis, and the coins

Mobile money, properly

For when the network goes

From the first order to the last cedi.

Tap, choose, charge.

Every order, in the order it came.

Happy hour runs itself.

Count the drawer, not the receipts.

Your best seller, your busiest hour.

It speaks your trade.

Restaurants

Cafés & bakeries

Retail shops

Supermarkets

Salons & spas

Repairs, laundry & printing

Own the till. Pay once.

More ways for them to reach you.

Selling in three steps.

Sign up

Add your items

Start selling

Questions, answered.

Start free for 14 days.